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Forms Of Communication Within The Workplace English Language Essay

Paper Type: Free Essay Subject: English Language
Wordcount: 2962 words Published: 1st Jan 2015

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People who are in work tend to focus on the success of the exchange . They show compassion, awareness and concern for others, they use good listening skills, is their own concern and need to know. These people are open and approachable, the support of others. Communication is any behavior, verbal or nonverbal, perceived by another. Knowledge, feelings or thoughts to encode and send and receive at least one person, by at least one other decoder. This message means that the receiver to the interpretation of the message. Communication between the people to establish a connection. Let us understand ourselves and communicate with the world around us, to share experiences with others, to persuade and influence others, to relax and enjoy.

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Forms of communication

Each channel of communication are requires skills to the form of communication and that is used to send the message. The communication is classified into the three forms . Three forms are verbal communication either spoken or written , nonverbal and graphic . The communication skills is in the spoken , written , nonverbal and graphic communication are all important in the workplace . These forms of communication send messages through various channels. Verbal communication can take the forms of spoken words between two or more than one person , or written words in written communication . Nonverbal communication is send by any means other than words or graphics . Nonverbal communication occur in oral , write and graphic communication , and in oral communication these include facial expression , body movement , posture and dress . Format and layout are written and graphical components of nonverbal communication. Graphic communication represents ideas , relationship or connections visually with shapes , diagrams and lines . The graphic communication can have both of verbal and nonverbal components for example some of the ‘no smoking’ signs displayed in the public places . The public place like restaurant , shopping mall and so on . The ability to communicate is learn by gaining skills from others and from experience . As the experience widens ,.new learning take place . The style of communication individuals and organisations develops through using and adapting new techniques. Anyone who will believes they can control the communication process is unaware that the communication is an intricate , interactive process . An interactions of several elements affect the people communicating . You can do a great deal to influence the communication process but you cannot control someone else’s perception , outlook , values and attitudes. The each of these affects way communication will received .

The communication process

The process of the communication is the dynamic and the interactive . The process like someone sends or receives and in the between these is a message . The information flows ,people place meaning and the structure on the variety of the messages received from another . And the process of communication takes place in various situations for different reasons with the potential for many interpretations . It have seven main elements in the process of the communication . The seven main elements of the communication process are sender , message , receiver , feedback , channel , context or setting and interference or noise . There are many models of the communication process . The diagrams presented in the chapter are representations of how communication works . And it should be stressed that they cannot be a complete guide or they take the most significant elements of the process communication and place these in a useful sequence . The communication occurs , the sender and the receiver interact by sending (encoding)and receiving(decoding)messages.

The sender

The sender are individuals who react to the situations from unique vantage point and interpreting ideas and filtering experiences through their own perception. The unique to the individual senders and integral to all the communication they engage in , it is a background of accumulated attitudes ,experiences , skills , cultural conditioning and individual differences that influences how they communicate . And the sender encodes some idea or the feeling in the words or the signs that the receiver will recognize and transmits this message to the receiver .



Self-concept Self-concept

Family Family

Culture Culture

Skills Skills

Feelings Feelings

Attitudes Attitudes

Values                        Values



The messages is the idea to feeling transmitted from the sender to the receiver to achieve understanding each another . The message is make a connection between to sender and the receiver .

The receiver

The receiver decodes or the interprets the message to achieve understanding . The receiver is acting as an individual from the unique vantage point , interpreting the idea according to the particular personal perception of the messages . The perception is the result of the receiver’s unique background of the experience , belief , concerns and other factors . Perception is a significant influence on communication and it is useful to look closely at it . It is a way people understanding or give a meaning to their environment . The perception and interpretation of the same message various according to how each individual’s perception is influence by the experience , attitudes , and belief and a range of the acquired skills or the expectations . The example is one person will perceive the colour blue as cool , peaceful and comfortable while other person may see the blue clour like old fashion or formal . That meaning is influence by past experience . Even the context or the setting of the communication affects if the perception . It can be compare with a pair of spectacles , through which the process all the signals received from others . The glasses place a particular focus on what we see , understand , hear and influence way we react to the message .Particular colour and focus of the message are affected by the pair of glasses worn .

Expectation self-concept experience

Feelings perception attitudes and


Family culture communication skill                    


These is a constant feeling back of the information as people interact . Like encouraging the speaker to continue , listeners respond in the way that to show their comprehension and the acceptance or non-acceptance of the message. It is an important part of the successful interpersonal communication and the receiver’s response to the sender’s message , and can be intentional or unintentional . Feedback is gives the communication continuity , indicates understanding or misunderstanding of the message and the stimulates further communication or discussion . Both of sender and receiver need to feedback . Feedback can help or hinder your communication and climax you created . At workplace most people communicate are face to face with their leader or the manager or the supervisors , so the ability is to provide appropriate feedback can be assit the development of good working relationship and the productivity of the business .

Communication channel

It mean the technique use to signal or convey a message . The example like a conversation , television program , radio or telephone call . The information technology provides a fast channel of the communication that is become more wisely available and easier to use than in the past and it also used to store , send , receive and present information . All the organization have internal channel of communication and the external channels .

Channel tv , telephone speaking , pc writing

Sender receiver

Self-concept message Self-concept

Family Family

Culture interference Culture

Skills Skills

Feelings Feelings

Attitudes feedback Attitudes

Value Value

Context environment , status , time


It is consists of the situation , circumstances or the setting within which communication take place . The context is playing an important part in how the message is encoded and decode . Same message can have a complete different meaning depend on the situation , since the emotions and reactions to the ideas and events vary in different situations. The example communication at a conference , in the lunchroom , formal meeting or in the office is take place in different settings . It may use different language , authority and relationship to achieve the different communication purpose in each of the situation .

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Interference or noise

The message received is not necessarily the same as the message sent . Another than the intended message is received because noise , or the interference , interrupts the intended message . Send a message by electronic mail to a person who is afraid of the technology and unable to access to the computer screen and communication barrier will occur because the channel is inappropriate in the case . Write a memo or business letter to a person and the message is not easily to be understand and accept .


If either one of the communication process is fail , the whole process of communication will not be successful .


As the Product Manager of soon-to-be-launched product ¼ŒI will choose the Lexus CT 200h to be my product . Why I choose this Lexus CT 200h as my product because Lexus CT 200h is currently one of the best in its class. With advanced stability alongside a quiet operation and seamless acceleration, the CT provides a smoothness that reflects the superior control of the Lexus Hybrid Drive. And you can drive in comfortable . It front and rear shock absorbers to provide additional performance improvements. They absorb the vibrations generated in the process, while increasing the drive for an immersive driving chassis rigidity . It Is a full hybrid engine, the 1.8-liter VVT-i petrol engine and electric motor, in a combined output of 134 horsepower and 33 km / liter fuel consumption to ensure a smooth ride the results of an environmental protection.

The second reason this Lexus CT 200h is safety because it is equipped with an advanced bodyshell, enhanced with compact front suspension (MacPherson Strut) and double wishbone rear suspension. Various stiffening and bracing are strategically placed to strengthen the overall chassis. This provides the dynamic, yet smooth, agile performance of the CT 200h. The Intelligent Vehicle Stability Control (VSC) system, challenging corners to make room for more security. Early detection of wheel slip through the turn, and to help adjust to control the engine power and applying appropriate power to each wheel brake it, and can prevent potential accidents from occurring. Even in adverse road conditions, you can always control your Lexus CT self-confidence. Traction Control (TRC) of track slip systems to ensure tire always maintain maximum traction, so you can easily boot in mud or slippery roads, and Truth and Reconciliation Commission to keep at bay potential dangers.

The third reason is the for the big family because this CT 200h can sit until seven or eight person in the car . Why I say that because it is really for the big family . When you and your wife and son or daughter want to go out for picnic ,you no need to sat dense .


There will be no gasoline only versions of the car, which will only use gasoline-electric system, mated to provide a 1.8 liter four-cylinder engine a “strong” electric motor and nickel-metal hydride battery pack. Power split continuously variable transmission to the front wheels.

Part of the electricity and natural gas output and the output of individual composite system is still unknown, but the presence of its 1.8-liter, we were a bit worried. This is the fourth in the Prius, which makes 98 horsepower and contribute to the overall system output of 134 horsepower size of the cylinder. The CT200h colt will have to produce more than to provide the promised “dynamic driving experience,” and the challenge of providing reliable, CT of the competition, including the Audi A3 and BMW 1 Series. Therefore, what we want at least 187 horsepower in the vicinity of the North American HS250h stirred cars, one of the 147-horsepower, 2.4-liter engine is 105 kW (141 horsepower) electric motor to mate. There are four drivers in the CT200h driving mode selection to choose from: normal, ecology, electric vehicles, and sports. In normal mode, the car can use the battery-specific power up to 28 miles an hour, while the electric car mode to force car battery power is only 1.2 miles to rely on an extension. Switch to eco-cars throttle response and optimized passive climate control system to save more fuel, and exercise patterns to tighten the steering wheel, throttle aggressive UPS, and reduce the threshold of stability control .

They have many ways to promote my product . They are website , e-mail , newspaper , ratio , television program , flyer and so on . If I use the website and the e-mail to promote my product LEXUS CT 200h , the messages will send to the customers and they will know that about this car model LEXUS CT200h .Besides that any customer is interest about this car LEXUS CT 200h , you can order from website or you want to know the information about this car LEXUS CT 200h also can search our website . If I use the newspaper to promote my product , it can help to attract to customer . The newspaper also can let the customer know about the information and know where are the location are sales this car . The customers also can cut the map and find the location immediately . If I use the ratio to promote my product , it can help me to promote the product to the customer know it . If the customer is interested , he or she will listen carefully about the information the car LEXUS CT 200h . If I use the television program to promote the LEXUS CT 200h , they will watch the television program when the television program are advertise . The last once is use the flyer to promote the product LEXUS CT 200h , the customers will immediately to see the information about the car and call the hotline to know the information clearly .

But I will choose the flyer to promote my product LEXUS CT 200h . Why I choose the flyer to promote my product because the flyer is very cheap and the customer will immediately see the flyer what is it want to convey to him or her . The flyer is a cost-effective way to get your message to the masses and basically a full-page ads, you release your potential customers directly. Flyer printing is a small advertising budget to get off the ground with a good choice for new business, it is a company founded for those who want to directly communicate with potential customers a good choice. Full color flyers are particularly effective because they catch people’s eyes, to attract people to your message. The purpose is to sell a flyer. Remember, your message needs to have a purpose, that is not just your name released to the public. You need to make sure you communicate your product or service in the public interest, not just facts about your company. People want to know you or your product can do for them.

The flyer can bring a lot of advantage to my product because it will attract a lot of the customers come here to order my product. The advantage is it can make majority customers come here to see the car LEXUS CT 200h . The flyer make the sale rate getting high and it makes our product name becoming famous . The customers are believe our car LEXUS CT 200h quality is greater once .


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